Speaking
The talk that changes
how you think about post-sale.
I speak to senior leaders navigating scale, complexity, and change across SaaS, AdTech, and platform-driven businesses — particularly where digital marketing, advertising, and monetization intersect with customer strategy and revenue ownership.
My talks are grounded in real operating experience, not borrowed frameworks. I’ve led global CS and Ad Operations organizations inside advertising- and API-led platforms. What I share on stage is what I’ve actually done — the decisions, the tradeoffs, and the lessons that only come from owning the outcome.
Selected engagements
3 talksMarch 2026
CCO Summit
Designing the post-sale org for scale, not comfort
Led an executive roundtable with 30-50 CCOs and SVPs across SaaS on how to architect post-sale organizations for the next phase of scale — not the one you’re already in.
Audience: CCOs & SVPs in SaaS
September 2023
Developer Marketing Summit
Meet Developers Where They Are
Community-led growth, developer ecosystems, and how to build awareness and trust through platform-native engagement rather than traditional advertising motions.
Audience: 50-75 developer marketing leaders
2024
SOMU Leadership Summit
Pivotal Moments
Main stage keynote on turning unexpected curveballs into personal and professional breakthroughs — navigating change, resilience, and leadership at inflection points. Received a standing ovation.
Audience: 500+ company-wide
What audiences take away
A new frame for post-sale revenue ownership
How CS organizations move from protecting revenue to generating it — and what has to change structurally to make that shift stick.
Practical operating frameworks, not theory
Specific frameworks for aligning customer outcomes, ad performance, and revenue predictability — built from environments where the stakes were real.
The metrics that actually matter in AdTech and data platforms
How to measure post-sale performance inside advertising and monetization-driven businesses — where standard SaaS CS metrics often tell the wrong story.
How org design determines whether growth compounds or stalls
The structural decisions — coverage model, accountability design, performance instrumentation — that separate CS orgs that scale from ones that plateau.
Candid lessons from operating at the edge of complexity
What it actually looks like to lead a post-sale organization through growth, re-architecture, and market pressure simultaneously — and what the experience of doing it at Stack Overflow, across $100M+ ARR and four product lines, taught me about building organizations that endure.
Speaking formats
Available for in-person and virtual engagements.
Topic focus areas
Availability is limited and prioritized for executive forums, leadership events, and industry conferences aligned with my operating focus.
“The post-sale org you build for where you are will break at the next inflection point. Build for where you’re going.”
Nikki Stephens — CCO Summit 2026
Speaker inquiries
If you’re interested in having me speak at your event or forum, share a few details below. I personally review all inquiries.
Nikki Stephens 