This page captures the measurable outcomes behind my work leading revenue and customer organizations across SaaS, AdTech, and API-driven platforms.
- Owned post-sale revenue performance across $100M+ ARR
- Led post-sale strategy for $55M+ in annual data licensing and API partnerships
- Delivered 100%+ revenue attainment across multiple years and product lines
- Generated $7M+ in annual impact through recovered revenue, expansion, and churn mitigation
- Drove $4M in recovered revenue through inventory recovery, performance instrumentation, and execution discipline
- Achieved and sustained 95%+ CSAT across Ads and API portfolios
- Improved net revenue retention through executive mapping, health frameworks, and proactive risk identification
- Built customer health and renewal readiness models enabling earlier churn detection and expansion timing
- Improved advertising deliverability from ~62% to sustained 99%+ in under six months
- Implemented revenue performance instrumentation across deliverability, yield, attainment, and risk signals
- Rebuilt post-sale systems to support scalable forecasting and performance management
- Scaled and led global teams of 35+ across Customer Success, Ad Operations, and Media Planning
- Designed org structures and capacity models supporting enterprise, mid-market, and scaled customer segments
- Served as second- and third-line leader reporting directly to the CRO
- Delivered $3M+ in annual cost savings through operating model redesign and tool rationalization
- Improved execution efficiency while increasing customer experience and retention outcomes
- Trusted operating partner to Sales, Product, Engineering, RevOps, and Finance
- Influenced product roadmap, pricing, packaging, and GTM strategy using structured Voice of Customer insights
- Presented performance, risk, and opportunity analysis in executive and board-level forums
Nikki Stephens 