Executive Summary

Executive Impact Snapshot

• Owned post-sale revenue performance across $100M+ ARR spanning Ads, API, and data products
• Led and scaled global organizations of 35+ across Customer Success, Ad Operations, and Media Planning
• Delivered $7M+ in annual impact through recovered revenue, expansion, and churn mitigation
• Improved advertising deliverability from ~62% to sustained 99%+ within six months
• Achieved 100%+ revenue attainment and 95%+ CSAT through market volatility and organizational change
• Generated $3M+ in annual cost savings through operating model and systems redesign

VP, Customer Success & Ad Operations

(Director → Senior Director → Vice President)
Stack Overflow

Accountable for post-sale revenue strategy, renewals forecasting, expansion, and monetization across global Ads and API product lines. Operate as a second- and third-line leader reporting directly to the CRO, with executive ownership of customer lifecycle strategy, performance instrumentation, and cross-functional alignment.

Scope & Ownership

• Global post-sale strategy across Ads, API, and data licensing products
• Executive sponsor for enterprise and strategic platform partners
• Direct leadership across Customer Success, Ad Operations, and Media Planning

Selected Impact

• Designed and implemented revenue-owning CS operating model, shifting teams from service delivery to account ownership
• Defined customer health, risk, and performance frameworks improving forecasting accuracy and churn prevention
• Partnered with Product and Engineering to translate Voice of Customer insights into roadmap, packaging, and monetization decisions
• Led post-sale strategy for $55M+ in annual data licensing and API partnerships with major technology platforms
• Stabilized platform monetization by rebuilding performance tracking, inventory recovery, and execution discipline

Director of Digital Strategy & Operations

United Landmark Associates

Led digital strategy and operations for a portfolio of luxury real estate, hospitality, and lifestyle brands. Owned performance, client retention, and expansion across paid media, programmatic, and integrated digital campaigns.

• Directed cross-functional teams spanning account management, creative, media, and operations
• Built standardized processes, reporting frameworks, and optimization systems to improve performance and profitability
• Defined upsell and cross-sell strategies that increased account expansion and long-term client value

Digital Marketing Manager

OneBlood

Built and led an in-house digital marketing function within a large enterprise organization.

• Developed and executed multi-channel digital campaigns aligned to enterprise growth objectives
• Implemented channel attribution and tracking for a 1M+ monthly page view platform
• Enabled data-driven investment decisions through improved measurement and reporting

Earlier Career: Marketing, GTM & Revenue Leadership

Held progressive leadership roles across marketing, go-to-market, and revenue operations in SaaS, healthcare, CPG, and agency environments, including:

• Director of Marketing — Avenues Recruiting Solutions
• Senior Marketing Specialist / Brand Manager — Lonza
• Content Marketing Manager — The Pedowitz Group

Built and scaled marketing and GTM functions from the ground up, generating $1M+ in marketing-attributed revenue, launching new products, and implementing enterprise CRM and marketing automation platforms that formed the foundation for later customer and revenue leadership.

Public Speaking & Executive Forums

In parallel with my operating roles, I speak at executive forums and industry conferences on post-sale strategy, platform monetization, organizational scale, and leading through change.

Selected engagements include:

• Chief Customer Officer (CCO) Summit — Executive roundtable on revenue-owned CS models
• Developer Marketing Summit — Community-led growth and monetization
• Company-wide leadership summits — Main-stage keynote on navigating inflection points and change leadership

Resume

A full PDF resume is available for download.
[Download Resume]